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Returning Goods -
We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item.
If you wish to return any or all of the items from your order, for any reason, you must notify us within 14 days of receipt of the goods. All goods must be returned to us complete with their original, unopened packaging, documentation and manuals for a refund within 14 days of notifying us of your intent to return the goods. Please note we do not refund postage for all non warranty returns. Please contact us by email sales@ecofranking.co.uk to inform us of your wish to return the goods and obtain a returns number. Goods are not sold on a trial basis.
You are responsible for the goods until they are restored to us, and must ensure you take reasonable care of them, returning them to us at your expense. If in doubt, please phone or email for advice before returning an item to us. We strongly recommend that all returns are registered and insured when sent as we unable to compensate for lost or damaged parcels.
Our return address is Ecofranking, Unit 1, Station Yard Workshops, Alston, Cumbria, CA9 3HN (Please enclose a copy of our delivery note or invoice within the returned goods)
Once we receive all of the returned items, we will refund your original purchase method and you will be notified by email that this has been done. This is usually done within 5 days of receiving the returned goods back.
Please note for goods that have been opened or where labels have been torn, tags (if applicable) have been removed, inks or labels have been inserted in a franking machine at no fault to us so overall the value of the goods have been diminished. We will be within our rights to refuse the returned goods and they will be sent back to the customer at their own expense or a re-stocking fee will be charged up to the value to rectify the damage.
Faulty Goods - In the unlikely event your ordered goods are faulty please contact Ecofranking by email sales@ecofranking.co.uk to inform us. We will endeavour to rectify the situation straightaway and will arrange a replacement or refund depending on the situation once the goods have been returned. We will always work with you and the manufacturer whose warranty is in place to achieve a satisfactory solution to any faults you may have for a period of 12 months after purchase.
Non-delivery of Goods -
If we have given you a despatch date for the product you ordered and you have not received it within 14 days of this date, please notify us immediately, so that we can investigate the reasons for the non-delivery. Your statutory rights remain unaffected.
We will not be accountable for any orders not received within 60 days of purchasing.
Complaints
Our sales team aim to provide a high level of customer satisfaction both with our products and the service we offer. If you have a complaint or would like to advise us of proactive ways to increase our high levels of customer service please email sales@ecofranking.co.uk or write to us at...
Ecofranking, Unit 1, Station Yard Workshops, Alston, Cumbria, CA9 3HN
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